Customer Service Representatives

Prospects: Very Favorable

*According to projected annual openings and year-over-year growth

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

Number of positions

2012: 62,430    2014: 63,850

Annual job postings

New: 710    Replacement: 1,710
(Total: 2,420)   

Salaries in NYC

Starting at:
$24,390
($11/hour)
Middle:
$37,090
($17/hour)
Up to:
$48,170
($23/hour)
Average:
$40,240
($19/hour)

Educational requirements

Minimum education:
High school diploma or equivalent

Work experience:
None

On-the-job training:
Short-term on-the-job training

Education level achieved by workers

 

Sources: New York State Department of Labor, U.S. Department of Labor.